Terms of Service
By accessing or using our platform, you agree to the following terms:
1. Acceptance of Terms
By using the Service, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please refrain from using the Service.
2. License to Use the Service
We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. This license does not allow you to distribute, modify, or resell any content or data provided by the Service.
3. Restrictions on Use of Data
You may not sell, resell, license, sublicense, distribute, or otherwise transfer any data or comps from the Service to third parties. Unauthorized use of data will result in immediate termination of your access to the Service.
4. User Responsibilities
You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to accept responsibility for all activities that occur under your account.
5. Payment Information
Payments are processed securely through Stripe. We do not store your payment information. Any information related to transactions is handled by Stripe and subject to their privacy policy.
6. Non-Disclosure of Property Data
We will not disclose any property data, comps, or related information to third parties without your consent. All data provided by the Service is for your personal use only.
7. User Conduct
You agree to use the Service in a lawful manner and not to engage in any activity that may disrupt or interfere with the Service’s operation, or harm others using the Service.
8. Privacy
Your privacy is important to us. We collect and handle your data in accordance with our Privacy Policy. By using the Service, you consent to the collection and use of your data as described in our Privacy Policy.
9. Limitation of Liability
We are not responsible for any indirect, incidental, special, or consequential damages arising out of your use of the Service. Our liability is limited to the amount you paid for the Service in the preceding 12 months.
10. Termination of Access
We may suspend or terminate your access to the Service at any time, without notice, if you violate these Terms of Service.
11. Refund and Dispute Policy
All sales are final. However, if you experience any issues with our Service, we encourage you to contact our support team within 20 days of your purchase for assistance. In the event of a dispute regarding payments or services, we will make reasonable efforts to resolve the matter amicably. Please contact us at aden@chatarv.ai for assistance.
12. Return Policy
As our services are digital, we do not offer returns. If you believe you have experienced an issue with the service, please reach out to our support team within 20 days of your subscription. We may evaluate your case on a case-by-case basis for any adjustments or resolutions.
13. Changes to Terms
We may update these Terms at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Your continued use of the Service after such updates constitutes your acceptance of the revised Terms.
Privacy Policy
We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Information Collection
We collect the following types of information when you use our Service:
- Personal Information: When you register for an account, make a purchase, or interact with the Service, we may collect personal information, including your name, email address, mailing address, phone number, and payment information (including credit card details).
- Payment Information: We use third-party payment processors, such as Stripe, to process your payments. We do not store your credit card details directly. When you make a payment through Stripe, your payment information is collected and processed by Stripe, subject to their Privacy Policy and Terms of Service. We only receive the information necessary to confirm the payment, such as the transaction status.
- Usage Data: We collect non-personal information about your use of the Service, including your IP address, browser type, device type, and usage patterns. This helps us improve the functionality of the Service and enhance your experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the Service, including processing payments and delivering products or services you request.
- To communicate with you about your account, transactions, and updates to the Service.
- To improve the functionality and performance of the Service through analytics and user feedback.
- To comply with legal obligations and enforce our Terms of Service.
3. How We Protect Your Information
We take reasonable measures to protect the confidentiality of your personal and payment information. This includes using encryption (SSL/TLS) for secure communication and processing payments through trusted third-party services like Stripe.
However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
4. Data Sharing and Disclosure
We do not store your credit card details. When you make a payment, your payment information is securely processed by Stripe, and we only receive the confirmation of your payment status.
We will not disclose or share your payment information, personal information, or any property-related data or comps with any third parties except for the purposes described in this Privacy Policy. We maintain the confidentiality of all property data and comparable (comp) data you access through the Service, and this data will not be resold or shared.
We may disclose your information if required by law or in response to a valid request by public authorities (e.g., a court or government agency).
5. Your Data Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us at [Contact Information].
6. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
7. Data Retention
We retain your personal and payment information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. We may also retain anonymous usage data for analytical purposes.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
